Please read these terms and conditions of service before using vietnamvs.com. By using this site, sending or delivering your application(s), and/or other document(s) to vietnamvs.com, you acknowledge reading and accepting these terms & conditions and agree not to violate our policies.
By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, vietnamvs.com may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.
1. PROCESSING TIME AND SERVICE COMPLETION
By using this site, sending or delivering your application(s), and/or other document(s) to vietnamvs.com, you acknowledge having read carefully "Vietnam visa requirements" and/or other related sources and understand Vietnam specific visa requirements for your nationality. It is recommended that you ask for consultancy from our supporters for the correct application. If you apply for wrong visa service or visa type because of any reasons including, but not limited to, lack of knowledge of visa requirements for your nationality or failure to ask for consultancy from our supporters before applying, the payment you paid for our services shall not be refundable.
The processing time for Vietnam visa approval letter by vietnamvs.com is 1-2 working days for short-term tourism purpose (normal service), 3-5 working days for short-term business purpose (normal service) or 1 working day (short-term tourism, urgent service) or 1 working hour (short-term tourism, emergent service) except Saturday, Sunday and national holidays. The processing time should be calculated from the next business day after the documents and the payment are delivered to vietnamvs.com. Vietnamvs.com will not be responsible for any delays, cancellations, financial loss and other losses due to the Governmental denial or delay in processing.
Our service is completed once the letter of approval is sent to the email address you provided during the application process. You are required to notify us if you do not receive the letter on time, if there is any mistake in the letter or if any issue related to the visa approval letter arises. If there is no email informing us about such incidents within 02 working days after the date of issue of visa approva letter and before the commencement date of visa validity (as stated in visa approval letter), the service is understood to be completed and no complaint thereafter would be accepted. We are not responsible for any delay/losses caused by the wrong email addresses provided by applicants or by the situation that applicants do not notify us by email that approval letter is not received or is incorrect.
*Guanranteed visa ( Immediate service case in Time off, Sat, Sun or Holidays): you must send flight details on arrival after payment for our arrangement of guaranteed visa at airport without any mistake happening. If you do not, we will not be in charge of any trouble/refunding later due to this.
2. Fees and Payments
By using our service, you acknowledge of two kinds of charges, including processing fee (paid to our service) and stamping fee (paid to Immigration Officer at the airport upon your arrival). You agree to pay all fees and charges for the service offered by vietnamvs.com. Requirements and fees related to the processing of Vietnam visas are subject to change, including, but not limited to, application forms and documentation required for visa issuance, which are subject to change without notice.
3. Cancellation
It is important to acknowledge that no money would be refunded once the payment is done. Only refused application will be refunded. (Note: A refused application is an application that is not approved by Vietnam Immigration Department).
It is imperative that you supply us with all correct information required for your requested visa at the time of your intended departure. Vietnamvs.com shall not be responsible for any visa granted incorrectly or for refused entry due to incorrect visa information provided by you. Though every effort will be made on our part to correct the visa error(s) prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance and extra fee may be required for the correction of these wrong visa approval letters. Therefore, we strongly recommend that you check your visa confirmation email in comparison with your passport and personal information prior to departure.
4. Refund Policy
For any reason you wish to cancel a service before your information was received by vietnamvs.com, or before making the payment, or before your visa status was changed into "Processing", you can do so by informing us via email or supporting hotline without any penalties or charges. The visa application shall only be cancelled if it is approved by Vietnamvs.com via email or phone. If you fail to inform us via email or phone about such an event in 02 (two) working days from the date of submitting the application, any complaint concerning the visa application or visa cancellation thereafter shall not be considered or accepted.
If for any reason you decide to cancel your application after payment when the visa status has been changed into "processing” and your visa application information has been sent to the Immigration as mentioned above, no refund shall be given and the service shall be completed. You can check your visa status Here.
An applicant that fails to either meet our further requirements or provide us with our required documents after payment, which makes it impossible for the application to be processed, shall not be refunded and the service shall be completed. In case you have any problem when trying to satisfy our requirements, it is imperative that you inform us via our email or phone in a timely manner to solve the problem; otherwise, any further request from your side shall not be accepted.
By using this site and applying for the visa, you acknowledge that the one who shall be the competent authority to issue Vietnam visa is Vietnam Immigration Department. Therefore, any refused application for the reason that the applicant is ineligible shall be subject to the own will and consideration of Vietnam Immigration Department and we will not be liable for this refusal. Your payment for refused Vietnam visa application shall be refunded to you. However, any other fees or costs arising from the visa application which is required for the visa processing shall not be of our responsibility. These costs and fees may be resulted from the requirements of extra documents needed for the visa processing, which will be submitted to Vietnam Immigration Department, including, but not limited to, the delivery of original passport by any means, flight booking, hotel booking or any other costs required by the Immigration Department for each specific case.
The amount of refund shall be transferred to your account by any method of payment decided by Vietnamvs.com. The actual refund shall be the real amount we received from your payment, after deducting to the bank or any other payment institutions. Transfer fee for the refund (if any) shall be borne by you.
Case of emergency: Please be reminded to call us immediately through our hotline if you encounter any trouble with the visa at airport/Embassy for problem solving. If you do not, we will not be in charge of any trouble/refunding later due to this.
5. Privacy
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is an integral part of this agreement. See the details of our privacy statement: https://www.vietnamvs.com/privacy-policy_1.html
6. Communications
By using this site and our services you give vietnamvs.com your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.
Security: By submitting application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.
7. Review and payment
If you apply for Urgent/Emergent Visa on Saturday, Sunday or local public holiday; the service will be delivered on the next Monday (working hours is calculated from 9:30 AM). In case you insist in arriving in Vietnam on Saturday, Sunday or public holiday; you are advised to immediately to contact us to upgrade the paid service into Guaranteed Visa with extra payment .